FAQ’s

Why should I trust Ty’s Tidy Cleaning Services?

We are an insured company that has a commitment to providing excellent services. After undergoing a federal background check and drug test, each member of our team is carefully trained on every step
of our detailed cleaning process. We also offer a 24-hour warranty for any of our work. These are only a few of the many reasons why our customers trust TTCS.

Who will be cleaning my home?

We try our best to keep the same team at your home. Check out our About Page to see a full list of our current team members.

What should I do before Ty’s Tidy Cleaning Services arrives?

To ensure maximum efficiency, we ask that you pick up any toys, clothing, dishes, etc. before we arrive. Please put away any and all firearms and small valuables. We also ask that you find a place for your pets so they are comfortable while we clean.
Following through with these requests will help both your family and our team ensure that all of your possessions are in a safe place and that we can complete your service in a timely manner!

Are you okay with pets being in the home during a cleaning service?

Yes, we’re proud to be a pet-friendly company. If your pet is aggressive in any way, we recommend that you leave him or her outside or in a gated area to ensure the safety of our team. Please let us know how to appropriately handle cleaning around your pet.

Do I need to be home for every cleaning service?

No, you do not. Don’t worry about having to stay home or miss work, our 8am-5pm schedule ensures our customers come back from work to a clean home. In a majority of these cases, our insured housecleaning professionals are provided with a lockbox or
garage code.

What time does your team arrive?

The daily schedules of our team members vary based on their assignments for the day, but we always offer arrival windows for your convenience.

What do you mean by “arrival window”?

When you schedule housecleaning services with TTCS, we will give you an arrival timeframe of one to two hours. We do our best to ensure that our cleaning plan does not interfere with your schedule.

What if something is damaged during a service?

We treat every single home we clean with the utmost respect. If something happens to break during our routine service, we will contact you immediately.

What if something is missed?

The cleaning methods we use ensure that your home receives the most consistent clean every time. During your first consultation, we will create a customized cleaning plan that is designed to
accommodate all of your specific requests. However, we do recognize that perfection is not always possible, which is why we back all of our work with a satisfaction guarantee. We are happy to correct our mistakes at no additional cost to you when you call us within 24 hours of your most recent service.

How do I reschedule a cleaning with Ty’s Tidy Cleaning Services?

It’s simple. Contact us and we will assist you in rescheduling your clean. Keep in mind, there also may be times when weather makes it unsafe for us to travel and carry equipment and supplies
to your home. Driveways and sidewalks must be cleared and accessible. Your understanding and cooperation in rescheduling is greatly appreciated.

What if you get sick?

We are human just like you, and we understand that even the best of us get sick from time to time. If anyone in your household is feeling under the weather, we ask that you please reschedule for the health of our team. We will also reschedule service if your cleaner is sick, to ensure that the health and safety of your home remains intact.

What if my scheduled cleaning service falls on a holiday?

During the event that one of your routine cleanings falls on a holiday, we’ll reach out to you to reschedule. Our team will also remind you of any additional housecleaning services that we can provide so that you can be prepared for the upcoming holiday. We’ll do our best to work with your schedule.

How much do your services cost?

We’re proud to be recognized as a provider of affordable, top-quality housecleaning services. Our team works with every homeowner to develop a cleaning plan that’s customized to fit their needs. The costs of our services depend on the size of your home and what you’d like to be included in your service.

How do I pay?

Payments are due on the day of your scheduled service. We accept Credit Cards, PayPal, and Venmo.

What if my payment bounces?

There will be a 5% surcharge added to the original total.

Do your housecleaners accept tips?

While tips aren’t expected, we’re allowed to accept them. Some of our clients prefer to tip a little at the end of each service while others provide a large tip at the end of the year. We love knowing that our work is appreciated.

Are there discounts for referrals?

Absolutely! If a referral leads to a reoccurring service, you are eligible to receive a free maintenance clean for your home.

Can I provide my team with special instructions?

Yes! In fact, we encourage it. Your preferences give us the structure we need to enhance your cleaning experience and ensure that you’re completely satisfied with your home’s level of clean. We will happily log your specific needs and requests in your customized client file, so you can expect a consistent clean every time.

What if I want additional services?

If you are interested in an additional service, we just ask that you let us know ahead of time so we can schedule our team the appropriate amount of time to accomplish these tasks. An hourly rate will be applied to additional services.

Why will my initial clean be more expensive than my other regularly scheduled services?

Over the years, we’ve found that the first cleaning service brings a home up to a specific standard and TTCS is committed to upholding that standard. That’s why our initial cleaning may take longer and cost a little more than the rest of your services. We need the extra time to properly begin the process of eliminating mildew, soap scum, dust, and dirt from your home.

How often can you provide service?

TTCS is happy to provide service once a weekly, bi-weekly, monthly, or as needed, depending on your cleaning needs. You can also request housecleaning services for special events, as well as
move-out and move-in cleaning assistance. Because we work on a no-contract basis, you can update or change your cleaning plan to fit your busy schedule, budget, and cleaning needs.

How can I share my experience with Ty’s Tidy Cleaning Services?

You’re welcome to share your thoughts about our services on our Ty’s Tidy Cleaning Services Facebook page. We value our customers’ opinions and our customer feedback continues to help us grow!

Was does this company do to minimize the carbon footprint?

In order to protect the environment, we utilize microfiber cloths and pads during our services, rather than paper products. Not only is this practice better for the environment, microfiber picks up 99% of bacteria while cotton-based products only pick up 30%. Often working in teams of two, our cleaners carpool to lower our emissions output.

What does the company do to give back to the community?

We are partners with Cleaning For A Reason, providing free home cleaning for cancer patients in our area. We also organize trash collections days, cleaning the world up one park at a time! Our cleaning services are also utilized at Denver Rescue Mission and Rocky Mountain House Rabbit Rescue.

How soon can I take cleaning off my to-do list?

Contact our team to schedule a free in-home consultation at no-obligation. We’ll take the time to thoroughly inspect your property and discuss your budget, schedule, and cleaning preferences with you before providing a free estimate.